At PenalShopNest.shop, we strive to ensure your complete satisfaction with our solar products. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following guidelines to understand our procedures:
1. Returns
- Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
- Timeframe: You have 30 days from the date of delivery to initiate a return.
- Process: To start a return, please contact us at support@penalshopnest.shop. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
2. Damaged or Incorrect Items
- Reporting Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Replacement: We will either replace the item or provide a full refund, including any shipping costs.
3. Exchanges
- Eligibility: Exchanges are allowed for items that are defective or damaged.
- Process: To exchange an item, follow the same process as for returns by contacting us at support@penalshopnest.shop. We will guide you through the exchange process.
4. Refunds
- Approval: Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it can take some time for your bank or credit card company to process and post the refund too.
- Exclusions: Original shipping charges are non-refundable.
5. Non-Returnable Items
- Customized Products: Custom-made or personalized items cannot be returned.
- Used Products: Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error will not be eligible for a return.
6. Cancellations
- Policy: Orders can be canceled for a full refund if the request is made before the order has shipped.
- Process: To cancel an order, please contact us at support@penalshopnest.shop as soon as possible. Once the order has shipped, it cannot be canceled and must follow the return process.
Contact Us
If you have any questions or need assistance with your return or refund, please do not hesitate to contact our customer service team at support@penalshopnest.shop. We are here to help and ensure your shopping experience is satisfactory.